Company Policies
TERMS OF WEBSITE USE
This page, and the documents it refers to, tells you the terms of use on which you may use our website josimons.co.uk, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.
About Us
JO SIMONS is a site operated by Jo Simons, Trading as Jo Simons – Hypnotherapy & Coaching. The address is 35 Sunnyside Road, London W5 5HT, email address is jo@josimons.co.uk.
Our Site
We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.
You must comply with the provisions of our Acceptable Use Policy when using our site.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
Variations
We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.
If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.
Reliance on Information and Links
The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Information about you and your visits to our site
We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Linking to our site
You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you. You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. If you wish to make any use of material on our site other than that set out above, please address your request to jo@josimons.co.uk.
Uploading Material to our site
When you upload material to our site, or make contact with other users of our site, you must comply with our Acceptable Use Policy. If you upload material in breach of our Acceptable Use Policy and we suffer loss as a result, you will reimburse us for such loss.
Any material you upload to our site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose it to third parties. If any third party claims that any material posted or uploaded by you to our site violates their intellectual property rights, or their right to privacy, we have the right to disclose your identity to them.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site. We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.
Viruses, Hacking and Other Offences
You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.
Our Liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect any liability which cannot be excluded or limited under applicable law.
Jurisdiction and Applicable Law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
This website is not designed to, and does not, provide medical advice. All content including text, images and information available on or recommended through this website is for general information purposes only. It is not intended to be a substitute for professional medical advice, diagnosis or treatment.
If after reading this website, you have medical concerns you are recommended to consult with your doctor.
Testimonials appearing on this site are received via email, external review sites or by text message. They represent individual experiences from those who have used the services of Jo Simons, T/A Jo Simons - Hypnotherapy & Coaching.
We do not claim that they are typical results that potential clients will achieve. They are individual results and should not be taken as representative of all of those who will use the services.
The testimonials displayed are given verbatim except for correction of grammatical or typing errors, although some have been shortened, when it seemed lengthy or the whole testimonial is relevant.
Testimonials are not intended to make claims that the services of Jo Simons, T/A Jo Simons - Hypnotherapy & Coaching should or can be used to diagnose, treat, or cure.
Cookie Policy
A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.;
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
Cookies are either:
Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser, they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
Cookies can also be categorised as follows:
Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
Privacy Policy
This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://www.josimons.co.uk. This includes any information you may provide through our site when you fill in our contact form, purchase a product or service, sign up to our mp3 or newsletter.
By providing us with your data, you warrant to us that you are over 13 years of age.
Jo Simons is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details
Full name of legal entity: Jo Simons, Trading as Jo Simons – Hypnotherapy & Coaching
Telephone: 07798 924636 Email
Postal address: 35 Sunnyside Road, London W5 5HT
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by email.
I hold and use client data in order to provide you with the best possible treatment options, support and advice.
Personal data means any information capable of identifying an individual. It does not include anonymised data.
How we collect data
We collect data about you through a variety of different methods including:
- filling in forms on our website;
- completing our pre-session questionnaires;
- communicating with us directly including by post, phone, email, social media messaging;
- verbally during a treatment session;
- as you use our website from our analytics providers such as Goggle, advertising networks such as Facebook, as well as search information providers such as Goggle:
- using Paypal to complete your payment.
How we use your data and for what purpose
We may process the following categories of personal data about you:
- Communication Data this includes any communication that you give to us whether that be through the contact form on our website, through email, telephone call, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
- Customer Data that includes data relating to any purchases of services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and details about financial payments between us. We process this data to supply the services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
- Marketing Data that includes data about your preferences in receiving marketing from us. We process this data to enable you to receive our newsletter. Our lawful ground for this processing is our legitimate interests to grow our business.
- Technical Data that includes data about your use of our website such as your IP address, your login data, browser details, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking systems. We process this data to analyse use of our website to administer and protect our business and website, to deliver relevant website content and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
- Sensitive Data we will also collect and keep sensitive "Health Related Information" in order to deliver services to you. This is for Jo Simons to fulfil the role of health care practitioner bound under the NCH, AoR, and CNHC Code of Practice and Ethics. We require your explicit consent for processing any sensitive data, so if you do submit health related information, we will ask for you to confirm your consent before we process it.
Where we are required to collect personal data to fulfil the terms of the contract between us and you do not provide us with that data, we will not be able to provide our services to you.
We may process your personal data without your knowledge or consent where this is required or permitted by law
Please see our cookie policy for more details about this.
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests namely to grow our business.
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if:
- you have been a client or have asked for information from us about our services, or,
- you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.
You can still opt out of receiving marketing emails from us at any time by using our opt-out links on any marketing message sent to you or by emailing us. Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a providing a service to you.
We do not share your data for marketing purposes with any third party.
We may have to share your personal data with the parties set out below for the purposes set out in how we use your personal data:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, accountants and insurers who provide services to us.
- Other third parties we use to collect data include Facebook, Google Analytics, Paypal, Stripe, Dubsado and Calendly.
- Government bodies that require us to report processing activities.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:
- We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
- If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or
- Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
The lawful basis under which I hold and use for information is:
- Insurance for ‘claims occurring’ which requires records to be kept for 7 years after last treatment.
- The law regarding children’s records which requires records to be kept until the child is 25 or if 17 when treated, then 26.
- CNHC requirements to retain client information for 8 years after last treatment.
- Tax requirements to keep basic client information for 6 years after last treatment.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and, where the lawful ground of processing is consent, to withdraw consent.
You can see more about these rights at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data, or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information please see my cookie policy above.