Privacy Policy

This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://www.josimons.co.uk. This includes any information you may provide through our site when you purchase a product or service, sign up to our mp3 or newsletter.

By providing us with your data, you warrant to us that you are over 13 years of age.

Jo Simons is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Full name of legal entity: Jo Simons, Trading as Jo Simons – Hypnotherapy & Reflexology

Telephone: 07798 924636   Email

Postal address: 35 Sunnyside Road, London W5 5HT

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by email.

I hold and use client data in order to provide you with the best possible treatment options, support and advice.

Personal data means any information capable of identifying an individual. It does not include anonymised data.

How we collect data 

We collect data about you through a variety of different methods including:

• filling in forms on our website;
• completing our pre-session questionnaires;
• communicating with us directly including by post, phone, email, social media messaging;
• verbally during a treatment session;
• as you use our website from our analytics providers such as Goggle, advertising networks such as Facebook, as well as search information providers such as Goggle:
• using Paypal to complete your payment.

How we use your data and for what purpose

We may process the following categories of personal data about you:

• Communication Data this includes any communication that you give to us whether that be through the contact form on our website, through email, telephone call, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

• Customer Data that includes data relating to any purchases of  services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and details about financial payments between us. We process this data to supply the services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

• Marketing Data that includes data about your preferences in receiving marketing from us. We process this data to enable you to receive our newsletter. Our lawful ground for this processing is our legitimate interests to grow our business.

• Technical Data that includes data about your use of our website such as your IP address, your login data, browser details, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking systems. We process this data to analyse use of our website to administer and protect our business and website, to deliver relevant website content and to understand the effectiveness of our advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

• Sensitive Data we will also collect and keep sensitive "Health Related Information" in order to deliver services to you.  This is for Jo Simons to fulfil the role of health care practitioner bound under the NCH, AoR, and CNHC Code of Practice and Ethics. We require your explicit consent for processing any sensitive data, so if you do submit health related information, we will ask for you to confirm your consent before we process it.

Where we are required to collect personal data to fulfil the terms of the contract between us and you do not provide us with that data, we will not be able to provide our services to you.

We may process your personal data without your knowledge or consent where this is required or permitted by law

Please see our cookie policy for more details about this.

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests namely to grow our business.

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if:

• you have been a client or have asked for information from us about our services, or,
• you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.

You can still opt out of receiving marketing emails from us at any time by using our opt-out links on any marketing message sent to you or by emailing us. Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a providing a service to you.

We do not share your data for marketing purposes with any third party.

We may have to share your personal data with the parties set out below for the purposes set out in how we use your personal data:

• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, accountants and insurers who provide services to us.
• Government bodies that require us to report processing activities.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Some of our third parties service providers are based outside the European Economic Area so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
• If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

The lawful basis under which I hold and use for information is:

• Insurance for ‘claims occurring’ which requires records to be kept for 7 years after last treatment.
• The law regarding children’s records which requires records to be kept until the child is 25 or if 17 when treated, then 26.
• CNHC requirements to retain client information for 8 years after last treatment.
• Tax requirements to keep basic client information for 6 years after last treatment.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and, where the lawful ground of processing is consent, to withdraw consent.

You can see more about these rights at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data, or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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